Refund and Returns Policy

Eligibility for Refunds:
Damaged or Corrupted Files: If the SVG files you downloaded are damaged or corrupted, you are eligible for a full refund.
Incomplete Downloads: If you experience incomplete downloads and are unable to access the full set of files, you are eligible for a refund.

Refund Request Process:
Contact Us: To request a refund, please contact our customer support within 7 days of your purchase. You can reach us at [your email address].
Provide Details: Include your order number, a description of the issue, and any relevant screenshots or error messages.
Review and Approval: Our team will review your request and respond within 1-2 business days. If your request is approved, we will process your refund.

Refund Method:
Original Payment Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Cases:
Change of Mind: Refunds are not available for purchases made due to a change of mind.
Incorrect Purchases: Ensure that you select the correct files before completing your purchase, as refunds for incorrect purchases are not provided.

Exchange Policy:
File Replacements: If you receive a damaged or corrupted file, we can offer a replacement file instead of a refund. Please contact our support team to request a replacement.

Important Notes:
Digital Products: As our products are digital files, they are not eligible for returns. Refunds are only processed for cases outlined in the eligibility criteria.
File Compatibility: Ensure compatibility of SVG files with your software before purchasing. Refunds are not provided for compatibility issues.

Thank You So Much !

SVGARA.COM
Email : support@svgara.com